Privacy Policy

1. Information we may collect

When you choose to place an order, we may collect information you enter or send through WhatsApp, including:

• Your name and phone number
• Table number and guest count
• Selected items, add-ons, quantities and special instructions
• Payment-related messages or screenshots that you voluntarily send in WhatsApp

We may also receive basic technical information such as your browser type, device type, page activity and QR/table token when you access the website.

2. How we use your information

• To receive, review, verify and respond to your order request
• To verify that the table and guest details are correct before preparation begins
• To contact you regarding order changes, payment confirmation, availability or service issues
• To improve our menu, ordering experience and customer service
• To prevent misuse, duplicate requests or fraudulent table orders

3. WhatsApp ordering

When you select Order on WhatsApp, the website opens WhatsApp with a pre-filled order message. You can review or edit that message before sending it.

Once you send the message, the conversation is handled through WhatsApp and is also subject to WhatsApp's own privacy policies and terms. Coffea Cafe does not control WhatsApp's systems or data practices.

4. Payments and UPI

The website may display payment guidance, a UPI ID, QR code or payment link. We do not collect, process or store debit-card, credit-card, bank-account or UPI PIN information on this website.

If you choose to pay by UPI, payment is made in your chosen payment application. Where requested, you may send a payment screenshot through WhatsApp for manual verification by the café.

5. Browser storage

To make ordering smoother, the website may use sessionStorage in your browser to keep an unfinished cart temporarily. This helps your cart survive a refresh or switching back from WhatsApp.

• The cart is intended to expire after a limited period of inactivity.
• The cart is cleared after an order request is sent or when the post-order confirmation is closed.
• Customer checkout details such as name, phone number and special instructions are not intended to be stored in the cart session.

6. Analytics and external links

The website may use privacy-respecting analytics tools in the future to understand high-level activity, such as menu searches, item views, cart actions and clicks on WhatsApp, Google Maps, Instagram or Google Review links.

External destinations, including WhatsApp, Google Maps, Google Reviews, Instagram and UPI applications, have their own privacy practices. Please review their policies separately.

7. Sharing of information

We do not sell your personal information. We may share relevant order details only with café staff and service providers where necessary to handle your order, payment verification, customer support or legal obligations.

8. Data retention

We keep order-related WhatsApp messages and payment proof only for as long as reasonably needed for order fulfilment, customer support, accounting, dispute resolution or legal compliance. Browser session data is cleared according to the session and cart-reset behavior described above.

9. Your choices and requests

You may ask us to correct or delete information you have provided, subject to our legal, accounting and operational requirements. You may also choose not to provide optional details; however, we may be unable to process an order without the details needed to verify it.

10. Children

This website is intended for café customers. If you are under the age at which you can independently provide consent under applicable law, please use the service with a parent or guardian.

11. Changes to this policy

We may update this policy when the website, ordering flow, payment process or applicable requirements change. The latest version will be posted on this page with an updated effective date.